21-01-2019 in, 29-12-2018
Ive tried a factory reset on the tv but it hasnt worked. Im at a bit of a loss really! selection. TV turns on. in. 30-12-2018 Hi, no its via Bluetooth.
Message and data rates may apply. Fortunately, as frustrating as sound dropout can be, your TV is rarely the reason for it.
Support is also available on your mobile device through the Samsung Members App. 
05-01-2019 10:38 AM If you are not hearing any sound from your Home Theater System, it can ruin movie night. Depending on which speakers you are not hearing sound from, there may be an issue, or the fact that you aren't hearing sound may be due to the settings you're using. 01:48 AM Fast, easy checkout with Shop Samsung App.
Mine is exactly the same. Mustve been an auto update as it was all of a sudden.
03:36 PM As beautiful as the image on your screen is, sound still remains an important function, or you won't get the full experience of your favorite show or movie. This is how I had it set up before and it was working fine, but it has just stopped. 06-11-2019 Please share your ZIP Code to find a nearby Best Buy to try out your next phone. - Switch on the TV using the universal remote.
Thanks for the reply. A Samsung representative at Best Buy will call to schedule your Galaxy S10 try out. in. TV remote controls everything except powering in the sound bar. Then, once i have it all working i turn the tv off, the soundbar turns off and then five seconds later the soundbar turns back on.
The optical audio output on the TV is capable of outputting 5.1 audio but only when the TV is decoding the audio signal. , our Samsung representative at Best Buy, want to know about you to set up a personal demonstration on your next galaxy device.
21-01-2019 You can turn this feature off if you don't like it. Is the sound bar connected to your TV via HDMI ARC? Why would it have stopped working??
There may also be a loose connection to correct.
12:13 PM 06-11-2019 Started happening a few weeks ago.
Connecting your Soundbar or speaker to your TV wirelessly is a definite convenience. Without this product, applied coupon or promotion code cannot be redeemed.Are you sure to remove this product? 10:13 PM 
Slightly different models. However, it does mean that your soundbar won't turn off while the TV is still on. Once Universal Remote is setup and everything is SWITCHED ON, do the steps below: - Check whether ANYNET is OFF on the soundbar (the button is on the bottom right next to WOOFER button on the soundbar remote). , our Samsung representative will be in touch with you. in. By submitting this form you acknowledge you have read the Privacy Policy Privacy Policy and consent to receiving calls/texts from Samsung representative.
Soundbar isn't automatically connecting to TV over WIFI connection, Soundbar HW-Q60T/ZF is no longer detected by Samsung NU8000 TV over HDMI ARC. in, I'm not sure whether this is too late for an answer. Sorry, there is insufficient stock for your cart. Once on it connects and it responds to the tv remote with no problems. Easy sign-in, Samsung Pay, notifications, and more!
But really hope this works for you all . 01:46 AM
in. Soundbar or wireless speakers have low max volume. Please help us improve by selecting a reason below. Samsung.com Services and marketing information, new product and service announcements as well as special offers, events and newsletters. Copyright 1995-2022 SAMSUNG All Rights Reserved. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Copyright 1995-2022 All Rights Reserved.
Please contact us via Live Chat for a faster response. If it is turning off without shutting itself down first, there could be an issue with the power supply from the wall outlet.
Ive tried removing it from the tv and re-pairing it. 29-12-2018 Free standard shipping, exclusive offers and financing options. - Switch off everything using appropriate remotes. Want to get hands-on with latest Galaxy device? Come meet a Samsung representative for your S10 purchase. Any suggestions would be welcome! 10:11 PM I have the same exact issue. 1. Perhaps a recent update caused the issue? 28-12-2018
in, 29-12-2018 Its possible but I dont think either the tv or soundbar has had a recent update. It suddenly started doing the same thing. See our privacy policy here. 04:05 PM Buy the Samsung Galaxy Note10/Note10+ and get 6 months of Spotify Premium for free.
* For Samsung Supplies information go to: * For S.T.A.R. Please take our brief survey. If it gets too hot, it will shut itself down to prevent itself from melting. This feature turns your soundbar on when your To participate, please select 'Yes' or 'No' and provide comments and/or the reason for your By ticking this box, I accept Samsung Service Updates, including : IT/ Computing - 8 AM to 9 PM EST Mon to Fri, televisions-home-theater|home-theater|sound-bars, Do Not Sell My Personal But if you're concerned that the maximum volume isn't what you remember, don't fret. 2. in. 10:16 PM 09:22 AM It must be a software thing - surely?? Sadly I have still not found any solution. Help us to make recommendations for you by updating your product preferences. Your home theater system has built in overheating protection. Our guide will help you determine when 5.1 will be available and with what audio cables. During Discover Samsung, get up to $900 enhanced trade-in credit toward Galaxy Z Fold3 5G. Hi, I have a samsung K series tv - bought in 2017 and a Samsung hw-j355 bought at the same time. Thats what I would guess. Im kind of out of ideas! Home theater system shuts down automatically or displays "Protection".
Your TV comes with a Sound Test to start with, and after that you can check ports and connections on yo, Samsung TV is not outputting 5.1 audio through the optical output. HW-Q950A - Stop saying "Alexa" from turning on soundbar? Email as a contact option was discontinued as of April 3rd, 2019. "ON/OFF-BLUETOOTH POWER" appears on the Soundbar's display. This site uses cookies to enhance your web site experience. in, 03-01-2019 Incredibly frustrating.
The best way to connect your soundbar to your TV (when other devices are not part of your setup) is using an optical cable. I dont pair any other Bluetooth items with the sound bar or the tv. in, 21-01-2019 Please share your ZIP Code to find a nearby Best Buy location. Information. , our Samsung representative, wants to know about you so they can assist you better. By continuing to browse or use this site, you are agreeing to our use of cookies. Simply changing the Digital Output Audio Format to PCM can help. But mine is connected via optical cable.
in. 12:07 PM Press the Bluetooth POWER on the remote while the Soundbar is turned on. Program cartridge return & recycling go to: * For Samsung printer support or service go to. in. For Software or firmware questions, we suggest the following: For product performance questions, we suggest the following: Contact us online through chat and get support from an expert on your computer, mobile device or tablet. When the Bluetooth Power On function is on and the Soundbar is turned off, if a previously paired Bluetooth device tries to pair with the Soundbar, the Soundbar turns on automatically. Up until recently the sound connect has been working flawlessly but it has now stopped turning on the the sound bar. A Samsung representative at Best Buy can set up a personal demonstration for your next galaxy device. One of the reasons why is because then you can use Auto Power Link.