Sign in to IDrive and click your username at the top-right of the screen. In the 'Two-factor authentication' section, click 'Enable'. Copy and save the recovery code displayed on your computer screen securely or click 'Download' to download and save as a .txt file. Under the 'Two-factor authentication' section, click 'Disable'. Note: You can stream videos which are shorter than 30 minutes or have file size less than 2 GB. Using Timeline, you can share and download your mobile photos / videos, backed up with IDrive. Choose the destination in your local computer to restore. A list of your backed up photos and videos sorted in descending order appears. Click 'Enable' in the confirmation popup that appears. What do I do? Sign in to your IDrive account and go to the 'Sync and Cloud Storage' tab. Files/folders in Trash will automatically get deleted after a period of On the sign in screen, enter your username and password and click 'Sign in'. How do I sync files/folders to my web account? Follow the below steps to configure two-factor authentication with the Time-based OTP authenticator app: To sign in after two-factor authentication is enabled with Time-based OTP Authenticator. account by using Trash. If you upload a folder to the cloud or sync storage that contains some files exceeding 2 GB, then such files will get excluded and the rest of the files will be uploaded to your cloud or sync storage. In case you had opted for the default key, you can directly restore files to your local computer. Click on the view option under Details. Install and launch any Time-based OTP authenticator app on your mobile device and scan the QR code displayed on your computer screen. Drag and drop files/folders from your computer to the 'Sync and Cloud Storage' tab. In the 'Recovery Code' field, enter the recovery code received while configuring two-factor authentication for your IDrive account. Alternatively, you can also view the key by clicking on 'enter key manually' and type it manually on your mobile device and click 'Next'. Click 'Continue'. To sign in after two-factor authentication is enabled. A share link will be created and you can access it from the 'Shared' tab.

You can sync files using the Sync folder on linked desktops, or directly via IDrive.com and mobile apps. You can also download the complete details by using the download option. IDrive links all of your devices such that whenever a file is updated, it is instantly available on all linked devices. The files deleted in the last 30 days are listed. How do I disable two-step authentication for my account? If you have opted for local backup, you will lose access to the locally backed up files, so delete them before resetting your account. Two-factor authentication will be disabled for your account. Click 'Apply' and then click 'OK' to apply and save the settings. A message is displayed to indicate two-factor authentication is successfully enabled.

Select the desired files/folders and click Restore Now. To disable two-step authentication for your account. Click on the computer/drive name to view all your backed up files and folders. Enter the verification code sent to your registered email address or phone number and click 'Verify & Enable'. Select the 'Sync and Cloud Storage' tab and Click. The Gallery View feature improves your viewing experience for photos. Click on the file that you want to restore to your local computer. You can use this code to complete the verification process. In the share popup that appears, click Advanced Settings to define the following parameters: Click the 'Sync and Cloud Storage' tab and select the desired file. The two-factor authentication provides additional security to your account and helps in preventing unauthorized access. You can locate deleted files and folders inside the Trash folder. Provide the 'Encryption Key' (required only once for a session). Alternatively, clickto move the files to the original location in your IDrive account. Google Authenticator (Android/iPhone/BlackBerry), Microsoft Authenticator (Android/iPhone/Windows Phone 7), Any other authentication app that supports time-based one-time protocol, or compatible with Google Authenticator. You can share data with friends, view backup status reports, manage your account subscription, etc. A list of your backed up photos and videos sorted in descending order appears, Right-click the required media files and click. Yes, you can stream video files directly from your IDrive account using any web browser. Sign in to IDrive.com with your credentials. To restore previous versions of a file from trash, Yes, you can disable two-factor authentication for your IDrive account with Time-based OTP authentication. To restore a previous version of a file via the web. In the verification code screen that appears, click the link 'I can't access my code'. Yes. You can locate deleted files and folders inside the Trash folder. You can play MP4, WebM, FLV media file formats. The date and time of the activity and the IP address from where the activity originated is also listed. To restore any older version of a backed up file, click. Select 'Profile' to change your name, password and email address. You can continue using the mobile apps for data uploads. Enter the one-time code generated by the Time-based OTP Authenticator app in your mobile device and click 'Activate'. The 'Versions' screen is displayed. Select the files that you wish to retrieve and click. Select 'Email Address', 'Phone Number' or 'Time-based OTP authentication' as your preferred method of receiving the one-time verification code and click 'Confirm'. IDrive supports the following Time-based OTP authenticator apps: Yes, you can enable two-factor authentication for your users from the Dashboard. In the share popup that appears, click 'Advanced Settings' to define the following parameters: Click 'Copy link' to copy the link to clipboard. Click 'Settings' and go to the 'Security' tab. In the confirmation popup that appears, click 'Disable'. What should I do? upload/download limitations for the IDrive desktop application, Click here to know how to set up via Time-based OTP Authentication method. Share the link with the intended recipients. For syncing files, IDrive creates a unique folder on every linked computer and provides separate cloud storage. Select the desired version and click on 'Download'. Which Time-based OTP authenticator apps are supported by IDrive? Note: Share feature is limited to IDrive accounts with default encryption key. Right-click the desired file. Drag and drop is supported only on Google Chrome, Apple Safari, Microsoft Edge and Mozilla Firefox. I am facing screen flickering issue while scrolling, when I access my IDrive account via Internet Explorer browser. How do I access my synced files and folders? To restore previous versions of a file from trash. While using Internet Explorer 11 to access your IDrive account, you may find the screen flickering issue. Sign in to your account via the web and click on your user-name, on the top right corner of the screen. ClickView Previous Versions. Also, you can also choose to clickto delete files permanently from Trash. Click the 'Trash' button. Select the desired file(s) / folder(s) and click. To view previous details, select the Start Date and End Date and click View Report. Currently, you can upload folders only on Google Chrome, Microsoft Edge and Mozilla Firefox. You can track sign in / sign out activities, file and folder operations like upload, download, share, etc. In the 'Search' box, provide the name of the file or folder that you wish to find in your account. * Note: For some accounts, certain functions like upload, create folder, renaming file/folder, copy, and move are not available. ove the files to the original location in your IDrive account. Can I disable two-factor authentication for my IDrive account with Time-based OTP authentication, in case I lost access to my mobile device? Click. To disable. During the two-factor authentication process, if you are unable to receive the SMS containing the OTP, you can choose to receive the verification code via email address. On the sign in screen, enter your username and password, and click 'Sign in'. Click ViewTrashunder the Restore tab. Select 'Time-based OTP authentication' as your preferred method of receiving the one-time verification code and click 'Confirm'. The Events feature provides the history of the activities performed in your IDrive account in a browser session. You can recover files that are accidentally. You will be prompted to enter a verification code sent to your registered email address or phone number. The files present in Trash will automatically get deleted after a 30 day period. How do I set up two-factor authentication for my IDrive account? Important: For some accounts, version restore from trash may not be available. Once two-factor authentication is enabled, in addition to your password, you will need to enter a verification code received on your registered email address or phone number or Time-based OTP authenticator app, while signing in to your IDrive account. Additionally, location for all the photos and videos will be displayed if the GPS location is enabled in your mobile device. Click on your user-name on the top right corner. You can also delete a file permanently from Trash, if it is no longer required. On the IDrive web interface, the 'Timeline' tab displays all the photos and videos, uploaded via multiple mobile devices, sorted by date. You can either move your files to the original location in your IDrive account or restore them to your local computer. Select 'Account' and click 'Two-factor authentication'. Sign in to IDrive, and click the 'Timeline' tab. Click 'Yes' to restore the file to the original location. Know more about upload/download limitations for the IDrive desktop application. If you have chosen 'Phone Number', enter the same and click 'Send Code'. To retrieve an earlier version of a synced file. Is it possible to restore the files that are accidentally deleted from my IDrive account via the web? How do I retrieve an earlier version of a synced file? To configure two-factor authentication for your IDrive account with the Time-based OTP authentication method, you will need to enter a verification code generated by the Time-based OTP authenticator app installed on your mobile device, while signing in to IDrive. Select the images you want to delete, and click . You can share, rotate, download, delete, and print your images, directly from the Gallery View. Once enabled, all users as well as the admin must configure two-factor authentication in order to sign in. What operations can I perform using Timeline? Is there a size limit while uploading or downloading files using the IDrive web interface? Can I enable two-factor authentication for my users? Select 'Account' and click 'Two-step Authentication'. Once they verify the credentials via OTP, the configuration process will be complete. Note: Resetting your account permanently deletes all your backed up files and folders. Navigate to IDrive sign in screen, enter your username and password, and click 'Sign in'. Select the file(s) and/or folder(s) you want to access. Select the version and click Restore Now. Also, if you are a subscriber of IDrive's special mobile plans such as 50 GB plan, 150 GB plan, or unlimited mobile backup plan, you can upload a maximum of 10 GB worth of data via the IDrive web interface, after which your file uploads to cloud or sync storage via the web interface will be restricted. Use your username and password to sign in at www.idrive.com. By default, all activities performed in the current day are displayed. Sign in to IDrive, and click the 'Timeline' tab. How do I configure two-factor authentication for my IDrive account with Time-based OTP authentication? You should reset your IDrive account only if you must modify its encryption type or the encryption key. You can upload/download individual files up to 2 GB in size via the IDrive web interface. The IDrive web client helps you upload, view, search, and restore files directly from the web. I am unable to receive the SMS containing OTP for two-factor authentication. The same folder structure, as on your local computer is maintained. If you want to delete a photo or video, however, you will have to go to the 'Backup' tab, open the device folder, and navigate the folder with the images you want to delete. You will be prompted to enter the one-time code generated by the Time-based OTP Authenticator app in your mobile device. On sign in, your users will be asked to choose a method (Email, SMS or Time-based OTP authentication) for receiving the one-time code. Go to 'Advanced' tab and deselect 'Use smooth scrolling' option under 'Browsing' section. Sign in to your IDrive account and click the 'Sync and Cloud Storage' tab. You can recover files that are accidentally deleted from your IDrive A code will be sent to the registered email address. Once signed in, computers from where your data is backed up are displayed. By default, all activities performed in the current month are displayed.

Yes. IDrive's Command Log feature maintains a list of all operations like Upload, Download, Rename, Delete etc., performed in your account using the desktop application or the web interface or the IDrive APIs. During all subsequent sign-ins, users will need to enter the code sent to their registered email address, phone number or the code displayed in their Time-based OTP Authenticator app. Click 'Receive verification code via email address' in the two-factor authentication page. All files deleted from your account will be moved to Trash. Sign in to IDrive and click the 'Dashboard' tab. A confirmation message appears. How do I restore a previous version of my backed up file via the web? 30 days. Enter the OTP and click 'Disable'. Select the checkbox and click the 'Put Back' button to move the files to the original location in your IDrive account.

To restore files from Trash, Sign in to your IDrive account and click the.