They explained their products are made in ***** and have no way to know the status of the order. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. This reply and explanation was sent to you on Thursday, a day before you wrote this review to the BBB. All Rights Reserved. I placed an order 3/22/22 for a custom pair of batting gloves. I highly advise to never buy from this company!! Secondly, during our correspondence you noted that next Tuesday (April 26th) would be six weeks. However, we simply pointed out to you that Tuesday would be 34 days from your order date of March 22nd; which is not six weeks. We seem to calculate days way different, and I am not going to argue over it with you. It will update once it ships. BBB reports on known marketplace practices. They have not given a response. We did not say this, and our gloves are not made in China, but they are produced in a facility overseas. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Over the years Franklin has affiliated with the best in sports including world-class athletes like Sugar Ray Leonard, David Robinson, Dan Marino, and Barry Bonds. 2022, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. I will update this review in the next couple weeks to let you know when or if I ever get the gloves that have been paid for. Our sincere apologies for the frustration. Irving H. Franklin, who co-founded Franklin Sports in 1946 with his brother Sydney Franklin, brought the innovative idea of centering a complete line of products on a single athlete Joe Namath.

They eventually respond via email. International Association of Better Business Bureaus. I was told via email by customer service that it would be shipped in 4-6 weeks from the order date. Franklin Sports got its start in 1946 as a regional brand of sporting goods products. More information, including Brands Sold, Products Sold, Month in Operation, Provides Delivery, Pet Friendly and more. Have a great day! Bought Franklin Pickleball Court Set and three days later one of the paddles separated at the handle. Please allow me to reiterate the explanations from our correspondence last Thursday. BBB Business Profiles are subject to change at any time. I also will not argue back and forth with you as it seems that is what you are wanting to do. It seems that your complaint is centered around that you feel we said that the order will take two additional weeks over the promised 4-6 week timeline. Brands such as Major League Baseball, NFL, NHL and more! NERF Sports Power Blaster Baseball Bat with Ball, NERF Sports Street Shot Hockey Stick Flex Blade, NERF Sports 2 Player Driveway Tennis Set, MLB T L Black/White T Ball Flex Batting Gloves Pair, MLB T M Black/White T Ball Flex Batting Gloves Pair, MLB T S Black/White T Ball Flex Batting Gloves Pair, MLB A M White/White 2nd Skinz Batting Gloves Pair, MLB A M White/Black Digitek Batting Gloves Pair, MLB Y M White/Black Digitek Batting Gloves Pair, Franklin Sports MLB 24in Foam Baseball Bat and Ball, Franklin Sports MLB 2 in 1 Grow with Me Batting Tee, Franklin Sports NHL 54in Steel Hockey Goal, Franklin Sports NHL Street Hockey Starter Set, Franklin Sports Starter Badminton & Volleyball Set, Franklin Sports 24in Soccer Goal and Ball Set, Franklin Sports 36in Soccer Goal with Ball and Pump, Franklin Sports Soccer Rebounder 4ft x 6ft, Franklin Sports Kids Soccer Goal 6ft x 4ft, Franklin Sports Kids Pop Up Dome Soccer Goal 6' x 4' - 2 Pack, Franklin Sports Kids Pop Up Dome Soccer Goal 6' x 4' - single goal, Franklin Sports Kids Pop Up Dome Soccer Goal 4' x 3' - single goal, Franklin Sports Blackhawk Kids Soccer Goal 6.5' x 3.5', Franklin Sports Blackhawk Kids Soccer Goal 4' x 3'. Hi *****, Thank you for this opportunity to offer additional assistance in this matter. I will be watching for a 50% refund on the batting gloves. Customer Reviews are not used in the calculation of BBB Rating, Need to file a complaint? This is not the case at all. Australian Toy Distributors is proud to bring the Franklin Sports brand to Australia. How BBB Processes Complaints and Reviews, Better Business Bureau Serving Eastern MA, ME, RI & VT. BBB Business Profiles may not be reproduced for sales or promotional purposes.

I contacted customer service, which you can't talk to a person, have to leave a voicemail. As a matter of policy, BBB does not endorse any product, service or business. BBB Business Profiles generally cover a three-year reporting period. We will also submit screenshots of our emails for the BBB to review. Your gloves should ship the week of May 3rd. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. I contacted them once it went to hold. I will update this review with a comment whether I receive a refund or not. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Status of order went from processing, to hold, to in production. Emailed twice to Franklin including sales receipt and picture of paddle. RETAILERS NUMBER 1 SUPPLIER OF QUALITY TOYS. It would be the beginning of week five and based on the date of our correspondence (April 20th) and it may still be two more weeks for the order to ship. Franklin also has strong partnerships with other major brands that bring energy and strength to our products. We are now almost to 6 weeks and they are telling me it may be another couple weeks. Well guide you through the process. I apologize I said *****..The production of the batting gloves is *******. Copyright 2022 Australian Toy Distributors. Franklin Sports is a leading sporting goods brand known world wide. They have taken the money out of my account and seem to not know what is going on with my order, since apparently they have them made in *****. I hope that this offers a satisfactory explanation of the production timeline in addition to our reply from Thursday April 20th. Also left message on their company website informing them of the problem. Franklin Sports Customer Service. Franklin Sports, Inc. is a company that specializes in sporting goods. The company was established in Massachusetts in 1946 and incorporated in 1946 in Delaware. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. First, you mention that we said our gloves are made in China. They have the worst customer service. BBB is here to help. To make up for the frustrations we will refund a portion of your order and send a confirmation email as such. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Which is not helpful. At no time did we say it will take eight weeks for your order or that it will be two more additional weeks.

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